Hosting and support for your WordPress Website.

Website technology now changes very rapidly, meaning websites are no longer ‘set and forget’.  So just like your desktop software, WordPress must be kept up to date to keep your site working optimally and to make it more secure.

Click on each item to expand and learn more about the service.

Basic Care Plan

Care plans are a monthly commitment and can be cancelled with one month’s written notice. If you cancel, you will then have one month to arrange new website hosting before the site is deleted from our server.

Hosting of your website.

We will include up to 25 minutes worth of content updates a month (long enough to publish a blog post, create a basic web form or change a few images or banners).  If the updates take longer there will be an additional fee for the changes, with the first 25 minutes deducted.

Whenever there is a major update to WordPress or a security alert, we’ll update WordPress, the plugins and themes.

Daily off-site backups to the cloud.

WordPress stores information in a database and over time the database can get slower to respond, so each month we will optimise the database.

Each month we’ll run a scan to check that the site does not have malware on it. We’ll also install a WordPress security plugin that will help to protect the website from intrusions.

We’ll add the site to an up-time monitoring service and we will receive the notification if the site goes down. We’ll then investigate why it’s down.

Get access to the commercial WordPress plugins we have developer licensing for.

Video tutorials are one of the best ways to learn how to update your site. So, when you log in to your WordPress admin you will be able to view dozens of instructional videos.

If the site is damaged we'll restore it from one of the backups. We'll also do minor bug fixes or replace plugins if they develop issues.

We will set up a 3rd party SMTP service to deliver your website transactional emails. This includes delivering your website enquiry emails and WordPress notifications. This helps to greatly lessen the risk that your website enquiries will be seen as spam.

Premium Care Plan

Care plans are a monthly commitment and can be cancelled with one month’s written notice. If you cancel, you will then have one month to arrange new website hosting before the site is deleted from our server.

Hosting of your website.

We will include up to 60 minutes worth of content updates a month. You can use the content time each month, or use the hours in one go for large updates. The time must be used in the same calendar year, and can not be rolled over to another year.

Whenever there is a major update to WordPress or a security alert, we’ll update WordPress, the plugins and themes.

Daily off-site backups to the cloud.

WordPress stores information in a database and over time the database can get slower to respond, so each month we will optimise the database.

Each month we’ll run a scan to check that the site does not have malware on it. We’ll also install a WordPress security plugin that will help to protect the website from intrusions.

We’ll add the site to an up-time monitoring service and we will receive the notification if the site goes down. We’ll then investigate why it’s down.

Get access to the commercial WordPress plugins we have developer licensing for.

Video tutorials are one of the best ways to learn how to update your site. So, when you log in to your WordPress admin you will be able to view dozens of instructional videos.

If the site is damaged we'll restore it from one of the backups. We'll also do minor bug fixes or replace plugins if they develop issues.

Each month we will email you a report with the updates we have made. The report will include where your site is positioned in the search engines for up to 50 keyword phrases. This means you can track your search engine positioning in Google every month.

We will set up a 3rd party SMTP service to deliver your website transactional emails. This includes delivering your website enquiry emails and WordPress notifications. This helps to greatly lessen the risk that your website enquiries will be seen as spam.

SEO Care Plan

Care plans are a monthly commitment and can be cancelled with one month’s written notice. If you cancel, you will then have one month to arrange new website hosting before the site is deleted from our server.

Hosting of your website.

We will include up to 60 minutes worth of content updates a month. You can use the content time each month, or use the hours in one go for large updates. The time must be used in the same calendar year, and can not be rolled over to another year.

Whenever there is a major update to WordPress or a security alert, we’ll update WordPress, the plugins and themes.

Daily off-site backups to the cloud.

WordPress stores information in a database and over time the database can get slower to respond, so each month we will optimise the database.

Each month we’ll run a scan to check that the site does not have malware on it. We’ll also install a WordPress security plugin that will help to protect the website from intrusions.

We’ll add the site to an up-time monitoring service and we will receive the notification if the site goes down. We’ll then investigate why it’s down.

Get access to the commercial WordPress plugins we have developer licensing for.

Video tutorials are one of the best ways to learn how to update your site. So, when you log in to your WordPress admin you will be able to view dozens of instructional videos.

If the site is damaged we'll restore it from one of the backups. We'll also do minor bug fixes or replace plugins if they develop issues.

Each month we will email you a report with the updates we have made. The report will include where your site is positioned in the search engines for up to 50 keyword phrases. This means you can track your search engine positioning in Google every month.

We will set up a 3rd party SMTP service to deliver your website transactional emails. This includes delivering your website enquiry emails and WordPress notifications. This helps to greatly lessen the risk that your website enquiries will be seen as spam.

Ongoing optimisation of the website for your chosen keyword phrases.

Frequently Asked Questions

No we do not. This is due to the high level of support required for email. For an excellent all in one email, storage and office solution we highly recommend G Suite by Google. Alternatively, ask your IT support person to set you up with an email service.

Yes, so long as the payment processing is completed on a 3rd party website such as PayPal, Stripe or Payment Express.

Well, you certainly can if you are super keen, but the updates are not always problem free and it’s probably not the best use of your time. If things do go wrong and we’re doing the updates, we can fix the problem at the same time or roll the site back to the last backup.

Almost all web hosting companies state within their terms of service that their backups are not guaranteed and should not be relied upon as a primary source to restore your website. That includes the company we buy our hosting from. Plus, it’s always good IT practice to have a 'redundant and offsite' solution in place as well. By offsite, we mean that it’s stored in the cloud and away from your hosting.

No, we can’t. While we will take steps to reduce the risks, there will still be things outside of our control that can overwhelm a website or the server it is on – and online security threats are ever evolving.

We will restore your site to a clean backup and then change all the logins. If the site continues to be hacked, you may need to buy an additional clean up service from a 3rd party company that specialises in this area.

Google likes sites that are kept fresh and up to date, so yes, adding new content can help with the site’s rankings (though nothing is guaranteed). If knowing where you are positioned on the search engines is important to you, you should consider going onto our SEO plan as that includes a monthly report on your positioning within Google.

This work will be additional and billed at our normal hourly rate. If we estimate the work will be more than 5 hours to complete, we will send you a quote or an estimate. The first 15 minutes of the work will be deducted.

Yes, you can. We’ll need one months’ notice in writing of your cancellation (an email will be sufficient). You'll need to arrange alternative hosting before the final month is up.

The goal here is to make incremental changes to the website that will help each month. But we appreciate that some months you might not have updates, and other months you might need more work done. So the hours can be saved up for a project, but they must be used within that calendar year and are not carried over to the next year.

support

The Challenges

Old Content - Websites that are infrequently updated leave a poor impression on website visitors - which can negatively impact on the effectiveness of your website.

Old Software: WordPress is software and as such it needs to be updated as new versions of it are released.  Out of date versions of WordPress and WordPress plugins in particular, can develop vulnerabilities that can be exploited in different ways. The website may become unstable, unreachable or infected with malware or spam advertising.

Security: Even if anything is up to date, intrusion attempts may still be made on your site.

The Solutions

Content Updates & Bug Fixes - we'll email you at the beginning of each month and find out what fresh content we can add to the site. To make life easier, we can even check on your Facebook page and take content from there. Any little bugs that creep into the site will be found and fixed.

Software Updates - we'll keep all of the software plugins and themes up to date. We'll be automatically notified when a plugin needs updated and tend to it asap.

Security: We'll put certain safeguards in place to help protect your website. Each plan offers a slightly different combination of security measures depending upon the level of risk you are prepared to take with your website investment.

The Benefits

The main benefit is peace of mind that your site is being protected and can be restored quickly from a reliable backup and of course that your site content is being looked after as well – so you can maximise and protect the return on your initial website investment.

We’ve come up with several plans with different levels of support and protection (depending on your budget and requirements).

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