How I can help
Common website problems I can help with
WordPress Problems
Help with common WordPress issues, errors and technical headaches.
- Website errors
- Broken layouts
- Plugin conflicts
- Update issues
- Login problems
Website Changes
Practical help when your website needs updates or improvements.
- Updating content
- Adding pages
- New functionality
- Design improvements
- Mobile fixes
Technical Troubleshooting
Support for the behind-the-scenes issues that stop your website working properly.
- Contact forms not working
- Email delivery issues
- Performance problems
- Hosting issues
- Security concerns
You’re not alone
Website problems are more common than you think
Many clients contact me after their previous web developer has disappeared, they’ve inherited a website they don’t understand, or something has suddenly stopped working.
Others simply need someone experienced to look at their website, explain what’s going on, and recommend a sensible way forward.
If that sounds familiar, you’re in good company.
Process
How website support works
Tell me about the problem
Send me an email or complete the contact form with as much detail as possible.
Investigation
I’ll review the issue and determine what may be causing the problem.
Recommendation
I’ll explain what needs to be done and provide an estimate where appropriate.
Resolution
Once approved, I’ll carry out the work and keep you updated throughout the process.
Platforms
Platforms I support
WordPress
My primary platform and where I have the most experience.
Shopify
Online store support, updates and troubleshooting.
Squarespace
Content updates, design improvements and technical assistance.
FAQ
Frequently asked questions
Do I have to host my website with Web Matters?
No. I regularly work on websites hosted by other providers.
Can you help if someone else built my website?
Absolutely. Most support work involves websites originally built by another developer.
Do you offer emergency support?
If I’m available, I will always do my best to assist with urgent issues.
How much does website support cost?
Most support work is charged at my standard hourly rate. For larger projects or ongoing work, I can provide an estimate before starting.
Why Web Matters?
Experienced, practical support
Direct Access
You’ll work directly with me rather than being passed between multiple people.
Experienced
I’ve worked in web design, online marketing and website management for many years.
Independent Advice
Recommendations are based on what your business needs.
NZ Based
Christchurch-based and supporting businesses throughout New Zealand.
Need help with your website?
Whether something has broken, you need advice, or you’d simply like an experienced pair of eyes on your website, I’d be happy to help.
Book a Free Zoom Call