How I can help
Common website problems I can help with
You don’t need to know the technical name for the problem. Just tell me what’s going wrong and I’ll help you work out the next step.
WordPress Problems
Help with common WordPress issues, errors and technical headaches.
- Website errors
- Broken layouts
- Plugin conflicts
- Update issues
- Login problems
Website Changes
Practical help when your website needs content updates, layout changes or improvements.
- Updating content
- Adding pages
- New functionality
- Design improvements
- Mobile layout fixes
Technical Troubleshooting
Support for the behind-the-scenes issues that stop your website working properly.
- Contact forms not working
- Email delivery issues
- Performance problems
- Hosting issues
- Security concerns
You’re not alone
Website problems are more common than you think
Many clients contact me after their previous web developer has disappeared, they’ve inherited a website they don’t understand, or something has suddenly stopped working.
Others simply need someone experienced to look at their website, explain what’s going on, and recommend a sensible way forward.
This is a good fit if:
- Your previous web designer is no longer available
- You are unsure how your website was built
- You need changes but don’t want to break anything
- You want plain-English advice before making decisions
- You need help with a specific website problem
Process
How website support works
1. Tell me what’s going on
Send me a message or book a Zoom call with as much detail as possible about the issue.
2. I investigate
I’ll review the problem, look at what may be causing it, and identify the most sensible next step.
3. You get a recommendation
I’ll explain what needs to be done and provide an estimate or quote where appropriate.
Platforms
Platforms I support
I mainly work with WordPress, Shopify and Squarespace websites.
WordPress
My primary platform and where I have the most experience, including updates, troubleshooting, care plans and redesigns.
WordPress care plans →Shopify
Support for Shopify stores, theme changes, content updates, product setup and store improvements.
Shopify websites →Squarespace
Help with Squarespace website builds, content updates, design changes and practical support.
Squarespace websites →Why Web Matters?
Experienced website help from a real person
You’ll work directly with me, not an anonymous support queue or a chain of account managers.
Direct access
You’ll communicate directly with the person doing the work, which makes the process clearer and more efficient.
Plain-English advice
I’ll explain what’s happening, what your options are, and what I recommend without unnecessary jargon.
Long-term support
Many clients continue working with me after the first fix because they value having reliable website help available.
FAQ
Frequently asked questions
Do I have to host my website with Web Matters?
No. I regularly work on websites hosted by other providers.
Can you help if someone else built my website?
Yes. Most support work involves websites originally built by another developer or agency.
Do you offer emergency support?
If I’m available, I’ll do my best to help with urgent issues. Availability can depend on existing client work.
How much does website support cost?
Most support work is charged at my standard hourly rate. Larger tasks can be quoted or estimated before work begins.
Can you check the whole website first?
Yes. If the site has not been maintained or you’re unsure what state it is in, a WordPress website checkup may be the best first step.
Can I get ongoing help?
Yes. For WordPress websites, ongoing support may be available through a website care plan.
Related services
You may also be interested in
WordPress Website Checkup
A practical review of your WordPress setup, plugins, theme, backups, security and general website health.
View checkup service →Website Care Plans
Ongoing WordPress updates, backups, monitoring and support.
View care plans →WordPress Training
One-on-one Zoom training to help you understand and update your WordPress website.
View training →Need help with your website?
Whether something has broken, you need advice, or you’d simply like an experienced pair of eyes on your website, I’d be happy to help.
Book a Zoom Call